Developer Services

Amtek offers developers and builders a way to serve their customers before, during and after they move in—quickly, efficiently and cost-effectively.

Warranty Administration:

Amtek administers the developer’s ongoing warranty obligation. This service includes:

• Administration of a 7x24x365 call center for receipt of warranty claims to a toll free number specifically designated to each account. Each call is digitally recorded and transmitted electronically to the Warranty Supervisor assigned to the account.
• Triage of warranty claims to determine root cause of the claim and responsibility.
• Notification to the appropriate contractor to schedule resolution of issue.
• Each reported claim is tracked and updated from beginning to end to ensure accuracy and efficiency.

Walkthrough Services:

Amtek provides walkthrough services to developers as part of a 2-step transition process that includes:

• Construction Pre-Walk and Final Walk: These walks are to identify construction deficiencies prior to the developer accepting the unit from the general contractor.
• Pre-Settlement and Settlement Walk: These walks are performed with the buyer to identify deficiencies as outlined by the National Association of Home Builders and create a punch list that is then given to the appropriate contractors prior to settlement.
• Amtek also offers project management for completion of punch lists and will assign our own contractors if necessary to resolve issues.

Relying on Amtek to perform these services gives the developers and builders the ease of knowing warranty obligations have been met in a professional and courteous manner.